Frequently Asked Questions

1. Why do I need to buy a new map update?
2. How often are new map updates released?
3. Is my map CD/DVD compatible with other vehicles or navigation systems?
4. The map that I purchased does not contain a road that I know exists.
5. What delivery method is used for my map and how long does it take?
6. Do I have to pay for shipping and handling charges?
7. Do I have to pay local taxes?
8. How secure are my payment details?
9. How do I obtain technical advice about my navigation system?
10. How do I obtain technical advice about my GM navigation system maps?
11. What do I do if I wish to return the map that I have purchased?
12. Am I able to purchase a European map for my North American car?
13. How do I replace a missing or damaged disc?
14. My GM model and year does not appear to have a disc available, why is this?

 

1. Why do I need to buy a new map update?
The road network is constantly changing, which is why GM Navigation System maps are updated approximately once a year. Each new map update includes a wealth of information including new and updated road networks and thousands of points of interest—from gas stations to airports, casinos to wineries. With a new map release you can be comfortable that you have the latest information available for your GM navigation system, providing you with a better travel experience whether on business or leisure.

2. How often are new map updates released?

Updates are available approximately once a year. Contact us if you want to be informed when your new map update is released.




3. Is my map CD/DVD compatible with other vehicles or navigation systems?
Navigation systems operate on proprietary format software meaning that the map CD or DVD that is in your navigation system will only be able to be to be read by that system. This will also be the case for the map updates. This is why we provide a drop down menu system online to identify your vehicle model and model year. This ensures that you are supplied with exactly the correct map for your GM navigation system.

4. The map that I purchased does not contain a road that I know exists.
We work to ensure the maps for our GM navigation systems are comprehensive and accurate. However, our world is constantly changing and there may be instances where we do not have the most recent information. We appreciate drivers who take the time to tell us that we might need to make a change. If you notice any incorrect or missing information on your navigation system (roads, addresses, Points of Interest, etc.) we would greatly appreciate your feedback. Please click on the link below to submit a detailed report.

Report Road Changes




5. What delivery method is used for my map and how long does it take?
All NAVTEQ maps are delivered by couriers with tracking services. We offer ground, 2‑day and overnight service*. United States Ground shipping also includes delivery to P.O. Boxes. Delivery is dependent on stock availability and receipt of payment or credit card authorization.

*Delivery time is based on business days and whether or not your order was received before 3 p.m. Central Standard Time.

6. Do I have to pay for shipping and handling charges?
Shipping and handling charges are an additional charge to the cost of the map and are dependent on where you require your map to be delivered. The charges will be displayed clearly as you order your map. The shipping and handling prices are as follows: Canada 2‑day $29.95, United States 2‑day $9.95, United States Ground $3.95, United States Overnight $19.95.




7. Do I have to pay local taxes?
Any applicable state or other local sales tax will be applied to your order.




8. How secure are my payment details?
To help protect your credit card number and personal information, we encrypt every order. Encryption is a process by which we use software to scramble your credit card number and personal information.




9. How do I obtain technical advice about my navigation system?
You can call your brand's Customer Assistance Center for assistance with questions or concerns.

Buick: (800) 521-7300
Cadillac: (800) 458-8006
Chevrolet: (800) 222-1020
GMC: (800) 462-8782
HUMMER: (800) 732-5493
Oldsmobile: (800) 442-6537
Pontiac: (800) 762-2737
Saturn: (800) 553-6000
Saab: (855) 880-0808


Your local dealer can also provide further support. To find your nearest dealer, use the GM Dealer Locator.




10. How do I obtain technical advice about my GM navigation system maps?
Click on the 'Contact Us' link below to email your question, or call the Nav Disc Center at (877) 628-3472.

Contact Us




11. What do I do if I wish to return the map that I have purchased?
For information on how to return a map, please click on the Terms and Conditions link at the bottom of the page and read Section 11: Returns and Exchanges.




12. Am I able to purchase a European map for my North American car?
No, the European maps are formatted for the European Navigation Systems, which are different systems to those fitted in North American cars.




13. How can I purchase a replacement map?
If your disc has been lost or damaged, you can order the most current map here by selecting your brand, model, and model year. If your issue relates to the most recent map version (as in cases of the latest model year of vehicle), please contact the GM Nav Disc Center at 877-628-3472 and an agent will assist you.




14. My GM model and year does not appear to have a disc available, why is this?
This site supports the current range of GM vehicles with map updates available for their navigation systems. If your vehicle does not appear on the site, please contact your brand's Customer Assistance Center.

Buick: (800) 521-7300
Cadillac: (800) 458-8006
Chevrolet: (800) 222-1020
GMC: (800) 462-8782
HUMMER: (800) 732-5493
Oldsmobile: (800) 442-6537
Pontiac: (800) 762-2737
Saturn: (800) 553-6000
Saab: (855) 880-0808




 

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