General Questions

Consult the Frequently Asked Questions (FAQ) page for general inquires.

HERE Online Support

Submit your comment or question via the online contact form.
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HERE Phone Support

For phone support, contact the HERE Customer Call Center at the following number:

1-866-351-7608

Representatives are available Monday through Friday, 9:00 am to 7:00pm EST.

PLEASE NOTE:  The HERE Customer Call Center ONLY supports navigation/map update specific questions.  If you have questions about non-navigation features - please reach out to GM:  GM Contact Info Link

  • If a map update is not available for your model/year and you have further concerns, please also reach out to GM