General Questions

Consult the Frequently Asked Questions (FAQ) page for general inquires.

HERE Online Support

Submit your comment or question via the online contact form.
Complete the form below for questions that our FAQ could not answer.

Items marked with an (*) are required fields.
Your message: 30000 characters remaining.

By submitting your personal information, you agree to the Privacy Policy.

HERE Phone Support

For phone support, contact the HERE Customer Call Center at the following number:


Representatives are available Monday through Friday, 9:00 am to 7:00pm EST.

PLEASE NOTE:  The HERE Customer Call Center ONLY supports navigation/map update specific questions.  If you have questions about non-navigation features - please reach out to GM:  GM Contact Info Link

  • If a map update is not available for your model/year and you have further concerns, please also reach out to GM